The lawyers affiliated to SOURCE attach great importance to the satisfaction of their clients. SOURCE’s lawyers do their utmost to provide you with the best possible service. Nevertheless, it may happen that you are dissatisfied with a certain aspect of our services. Below is a description of what you can do.
If you are dissatisfied with the quality of our services or with the invoice, we request that you first submit your objections to the attorney handling them. If you wish, your written complaint can be assessed by one of SOURCE’s other lawyers, who will then be appointed for that task by SOURCE.
In consultation with you, we will try to find a solution for the problem that has arisen as soon as possible. We will always confirm this solution to you in writing. You can expect our written response to your written complaint in principle within four weeks.
Under the trade name SOURCE.law the practices with corporate personality Advocatenkantoor Virtu B.V. (KvK 34272334), Franklin’s Law B.V. (KvK 34251332), Bas Derhaag Advocatuur en Mediation B.V. (KvK 34233637) and ESB Legal B.V. (KvK 71726608) practice law. On all of our services our general terms and conditions are applicable, which terms and conditions contain a limitation of liability.
Please find our complaint handling procedure here.